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Legal Terms

By using the services, facilities, or website of MassaraHouse Luxury Hotel, you acknowledge that you have read, understood, and agreed to these terms and conditions, as well as the Privacy Policy.


These terms and conditions are governed by the laws of Saudi Arabia, without regard to its conflict of law principles.

Dispute Resolution

Any disputes arising out of or related to these terms and conditions shall be resolved through arbitration in accordance with the rules of the Saudi Center for Commercial Arbitration (SCCA), and the decision of the arbitrator shall be final and binding.

Limitation of Liability

To the extent permitted by applicable law, MassaraHouse Luxury Hotel shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our services, facilities, or website.


If any provision of these terms and conditions is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

MassaraHouse Luxury Hotel - Terms and Conditions


Welcome to MassaraHouse Luxury Hotel. By accessing and using our services, facilities, and website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a reservation or using any of our services.

Reservations and Payments

All reservations must be guaranteed with a valid credit card or other acceptable payment methods.
Reservation policies, cancellation policies, and payment terms may vary based on the specific package or offer.
Any additional charges incurred during the stay, such as minibar consumption, will be billed upon check-out.


Gym Workout: Guests using the gym facilities must adhere to all safety guidelines and equipment usage instructions. MassaraHouse is not liable for any injuries sustained while using the gym facilities.
Meeting Facilities: Reservations for meeting rooms must be made in advance. Any additional requirements should be communicated beforehand.
Laundry Services: Laundry services are available at an additional charge. MassaraHouse is not responsible for any damage to clothing items during the laundering process.


MassaraHouse Luxury Hotel is not liable for any loss, damage, or theft of personal belongings during your stay. Guests are advised to use the in-room safe for securing valuables.

Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

MassaraHouse Luxury Hotel - Privacy Policy


At MassaraHouse Luxury Hotel, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information.

Information We Collect

We may collect personal information such as your name, contact details, payment information, and preferences when you make a reservation or use our services. We also collect information automatically through cookies and other tracking technologies when you visit our website.

Use of Information We use your information to:

Process reservations and payments
Provide personalized services
Improve our services and facilities
Communicate with you about promotions, offers, and events

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you.


We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes and obtain your consent if required by law.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at  contact@massarahouse.com or  +966 13 865 0011